Before You Request a Return

Mobile phones and electronic accessories may have product-specific return, replacement and warranty conditions. Please check the product listing and order communication before purchasing. Eligibility can depend on the product condition, packaging, accessories, serial or IMEI details and the reason for the request.

Damaged, Defective or Incorrect Items

If you receive an item that appears damaged, defective or different from what you ordered, contact us as soon as possible. Share your order number, a description of the issue and clear photos or videos where relevant. Please keep the product, box, labels and included accessories until our team has reviewed your request.

Return or Replacement Review

Our team will review the order details and the issue reported, then explain the available next steps based on the product's applicable terms and consumer protection requirements. Please do not send an item back before receiving return instructions from our team.

Refunds

Where a refund is approved, it will be processed to the original payment method where supported, or through another mutually confirmed method. The time taken for the amount to appear can depend on the payment provider or bank. Any applicable refund status or reference will be shared when available.

Order Cancellation

If you need to cancel an order, contact us as early as possible with your order number. Cancellation may not be possible once an order has been dispatched or otherwise processed. If a cancellation is accepted and payment has already been collected, any eligible refund will be handled as described above and in accordance with applicable requirements.

Warranty

Manufacturer warranty, where provided, is governed by the relevant brand's warranty terms. Warranty service may be handled by the brand or its authorised service network. Please retain your invoice and product details.

Contact Us

For return, replacement, refund or cancellation requests, contact Dheera Mobiles at +91 93633 75758, email dheeramobilez@gmail.com or WhatsApp us. Please include your order number.

This page provides general store guidance. Product-specific terms and applicable consumer protection laws will apply. Contact us before returning any product.